Barclays Cycle Hire language selection

Officially known as Barclays Cycle Hire, Transport for London’s blue hire bikes are a ubiquitous sight around London. Hiring a bike is fairly straightforward using the interactive kiosks located next to docking stations around the city.

The kiosks support seventeen languages: along with English, the system is localised in German, Spanish, French, Italian, Arabic, Bengali, Gujarati, Hindi, Chinese, Polish, Punjabi, Tamil, Turkish, Urdu, Vietnamese and Japanese.

The icon for language selection is a British flag:

However, this is the only flag used for language, as shown on the language selection screen below:

The use of the British flag is an interesting choice. While the system doesn’t explicitly use flags to represent languages, it does use a flag to show availability of languages.

It would be very interesting to see stats on how many users actually find and use localised versions of the kiosk. By using the British flag alone, could the system possibly miscommunicate itself?

London’s official promotional organisation London & Partners provides visitor statistics to London by nationality. The top three nations are the USA, France and Italy. This allows us to begin to understand the types of users who would be using the system.

Currency?

Looking at the top three types of visitors, could users mistake the British flag for a currency icon rather than a language icon? Payment is only available in the Great British Pound — visitors from the US may want to use US dollars or visitors from the EU may want to use the euro. (This may be either cancelled out or confused even further by the pound icon next to ‘balance’ on the home screen in the top right.)

Probably not a major issue — but it does suggest the language selection proposition represented by the British flag is not as strong as it could be.

Exclusivity?

As a visitor or new immigrant, does the British flag suggest it could be exclusively for British citizens only? By virtue of the flag being isolated here, again this is a possibility. Ironically the presence of other flags would probably negate this.

Improvement through prioritisation

Obviously the majority of visitors from United States would not need translated content. Many French, German and Italian users may have a good enough grasp of English to navigate the system without translation — so users from those countries might not use the translations as much as users from perhaps Asia or South America.

The most effective strategy for presenting translation options would be to find the balance between the group of language speakers that would benefit most from translation versus the group of language speakers that comprise the largest number of users.

Once establishing this, language selection can be based on this priority.

The new design above shows a more generic speech bubble icon instead of a flag to represent language. It also displays five languages on the home screen and a button alluding to further languages being available.

Would the above screen work better at showing language options? Potentially — of course the only true way to know would be to test this with real users.

Bethesda Blog: language or location?

It’s hard not to look at the Bethesda Blog ‘gateway’ page and ask whether they’re asking for your location or language.

Language or location?

Many sites that use flags to represent languages rely on the subtle implication that a flag will assist users in choosing their language. But the fact that this page is solely dedicated to language selection and only presents users with flags explicitly suggests the site is only accessible by users from the USA, France, Italy, Germany and Spain.

The flags are also large and bold in their size: there’s no excuse here that as icons they take less space.

Would simply listing the language names not be far simpler and more effective?

After all, on Bethesda’s main site, they’re doing exactly that:

LEGO.com: effective design for region and language

The LEGO website is available in 17 languages. When a user goes to select language, they are prompted to first choose their country or region and then their language as appropriate.

LEGO language selection

Belgian users have the option of French or Dutch content specific to their country; Spanish users can select Spain or Latin America as appropriate.

The use of flags here gives priority to country/region first — which is why it works. Only for Latin America is a flag not used, as it is obviously referring to a whole region and not a specific country. Language is a secondary option. In this scenario, LEGO’s use of flags works very well.

As a global brand, LEGO has registered domains in many other countries even though they do not have local content for all of them. The site does its best to redirect users to the most appropriate version of the site. Australia users visiting www.lego.com.au are redirected to the UK English site; Canadian users visiting www.lego.ca are redirected to the US English site.

As the site gives priority to country over language, this is a much better approach than just combining flags with language names.

However, there are limitations to this approach: Swiss users accessing www.lego.ch are redirected to the German site. French-speaking Swiss users may not appreciate this, but given there is no specific Swiss content available this is far more acceptable than just redirecting them to a generic German-language site. Ideally, however, the LEGO site would do better checking the language of the user and redirecting them based on that — not just the domain they’re visiting.

While it’s not perfect, the thought that LEGO has put into its user experience for international users is highly commendable.

Steam: choose language or choose country?

The Steam client is a great video-gaming platform. It allows users to buy and download games, connect with friends and share screenshots from their gaming experiences. The website is available in 24 languages, and it even has a community-driven translation project.

However, unlike the website, the Windows client has some issues with language versus location.

Steam install screen

Steal install screenshot

The choice of Chinese Simplified versus Chinese Traditional is interesting: Simplified is the norm in mainland China, yet Traditional is mostly used in Taiwain (but also Chinese ethnic groups outside of mainland China).

But the other flag choices are inconsistent: the United States flag is used for English. Understandable perhaps as Steam are a US-based company, but a look at the Steam client stats server reveals Steam has heavy usage in other English-speaking countries such as Australia, Britain, Canada, Ireland, New Zealand, Singapore and South Africa.

While there is no data on Brazilian users versus Portuguese, by sheer population numbers one would expect Brazil to have more users than those in Portugal: yet the Portuguese flag is used for Portuguese. Again, this is inconsistent with the choice of the US flag for English.

As for Spanish, how many users are in Spain compared to Argentina, Chile and Mexico or other Spanish-speaking countries?

Are Steam really asking what country the user is in, or what language they prefer? It appears to be a confused mix between the two.

Another problem with this install process is the lack of localised names — forcing users into selecting a flag to for their language (whilst the language is labelled in the English-name for that language).

The Steam website handles translations brilliantly: each language is localised and also in English for disambiguation. And no flags.

However, their installer client needs some more thought.

"Romanians are smart" campaign and the problem of similar flags

The website Romanians are smart has an interesting and noble objective: change the results associated with “Romanians are…” on Google into something more positive.

If you go to Google and type “Romanians are” in and wait for the autocorrect to kick in and you’ll see for yourself how racist the current results are.

The site encourages users of different languages to click on a link that enters the term “Romanians are smart” into Google (in their language), hopefully moving the more positive search term further up Google’s list of autocorrect options.

On the homepage there are links in English, French and Romanian. These languages are also complimented by flags. Romanian has a Romanian flag and English gets the United States treatment. But as for French, it appears the site has the wrong flag.

Romanians are smart

Light blue on top, white in the middle and red on the bottom — the flag used for French is far more similar to Luxembourg’s flag than that of France’s.

France
France
Luxembourg
Luxembourg

French is spoken in both France and Luxembourg

However, the flag used could also be seen as the Dutch flag — could this flag choice confuse a Dutch user thinking they were accessing content in Dutch?

Netherlands
Netherlands
Luxembourg
Luxembourg

The Netherlands and Luxembourg share an almost
identical flag but share no common language

Obviously this is probably just a simple design oversight — the French flag is simply upside down. But it still demonstrates the problem with using flags to represent languages.

Continue reading "Romanians are smart" campaign and the problem of similar flags

Tate Art Galleries: 12 languages, 9 flags

The Tate Galleries in the UK are a word-class collection of galleries and have a great website — with the exception of the language links on the homepage.

Tate

The most interesting part of this design choice is that there is obviously a cultural awareness that flags may not properly represent the Arabic and Chinese languages — so these languages are just written in their local equivalents.

But not so for French, German, Italian, Portuguese, Spanish, Japanese, Greek, Russian or Polish.

Furthermore, the flags are repeated in the content area of the pages these links lead to: of course with the exception of Arabic and Chinese.

(It’s also worth noting the BSL — British Sign Language — link. The hand icon here seems very appropriate for this).

Another issue with the choice of flags for some languages and the language name for others is also simple consistency.

Wouldn’t this design work far better if it just showed the language names?

Simple, consistent and uncontroversial?

The Metropolitan Police: 16 languages, 12 flags

The Metropolitan Police website provides language content in 16 languages other than English: Arabic, Bengali, Chinese, French, Greek, Gujarati, Hindi, Japanese, Polish, Portuguese, Punjabi, Somali, Spanish, Turkish, Urdu and Vietnamese. That’s quite a diverse range of content.

Met Police

From the homepage, a neat and attractive row of 12 flags links through to a landing page listing 16 languages.

12 flags, 16 languages: are some flags missing from the homepage?

Let’s follow the link and go to the next page:

The Metropolitan Police

Starting with the positive, each language is displayed in its native name and script (and also repeated in English).

But other than that, this is all wrong. It’s probably the single best example of why using flags for languages is so fundamentally flawed.

The biggest problem on this page is the use of the Indian flag three times for Hindi, Gujarati and Punjabi. With the former, it’s worth noting that there are actually over double the amount of Punjabi speakers in Pakistan (60 million speakers) than in India (27 millon speakers).

Saudi Arabia’s flag has been chosen for Arabic on this page, yet on the homepage the flag of the Arab League has been used.

Arab League
Arab League
Saudi Arabia
Saudi Arabia

Arab League or Saudi flag — is either an appropriate representation of the Arabic language?

Consistency aside, obviously there’s been some trepidation here about how to represent the Arab language with a flag. More reason, of course, to avoid using any flag for language representation.

A final gripe: the homepage flags, for their inherent flaws, do look rather nice. However, the quality of the flags on the landing page is simply awful (not to mention the poor legibility of the native language names). Give flags some respect and please save them with an appropriate level of quality!